Showtime is being sued by a fan who was not able to watch the boxing match Saturday night via Showtime’s app due to streaming problems, according to the U.S. District Court in Oregon’s official documents.
The class action suit filed on behalf of Zack Bartel by attorneys Michael Fuller and Mark Geragos states that Bartel purchased the fight for $100 on Showtime’s App and got a terrible viewing experience with ‘grainy video,error screens, buffer events and stalls’.
Showtime released a statement Monday saying it would issue refunds to those who purchased the fight and could not watch it, According to the statement only a “very limited number” of customers contacted them saying they could not watch the show.
“Refunds are handled at the point of sale,” Showtime spokesperson Chris DeBlasio said. “While we have received a very limited number of complaints, we will issue a full refund for customers who purchased the event directly from Showtime and were unable to receive the telecast.”
Showtime released a statement on fight night saying the main event would be ‘slightly’ delayed due to PPV issues. UFC Fight Pass which also streamed the fight faced issues too and many people including UFC fighters complained they were watch the fight on the UFC platform.
The lawsuit is alleging unlawful trade practices and unjust enrichment against Showtime.
Bartel’s lawyers are asking for “actual, statutory, and punitive damages, interest, and reimbursement of fees and costs.” The complaint states that Bartel and any other plaintiffs part of the class action suit are “entitled to recover actually damages or $200 statutory damages, whichever is greater.”
“Instead of being upfront with consumes about its new, untested, underpowered service, defendant caused likelihood of confusion and misunderstanding as to the source and quality of the HD video consumers would see on fight night,” the complaint reads. “Defendant intentionally misrepresented the quality and grade of video consumers would see using its app, and knowingly failed to disclose that its system was defective with respect to the amount of bandwidth available, and that defendant’s service would materially fail to conform to the quality of HD video defendant promised.
Admin opinion :
I myself tried to watch the fight via Showtime’s App and UFC’s App on my Android TV and could not even connect to the App, when I did connect to UFC App and select the PPV fight I just got a blank screen, I am just wondering how many people who purchased the fight faced the frustration of even trying to connect to the App never mind trying then to watch the fight.